Do your customers call you on numbers starting with 084 or 087?
Are you ready for change?
From June 2014, it will be a legal requirement to provide a zero or standard charge number for post contract customer service and helpline numbers.
If your customers call you on numbers starting with 084 or 087, now is the time to act. The act takes force on the 13th June and changing numbers can take time. New numbers have to be published and communicated to ensure your customers are aware and you remain compliant.
Many businesses are expected to suffer as they will be forced to switch from revenue generating lines to a zero or standard charge line. Furthermore, they will have the added challenge and cost of managing number changes within their business. Our evidence suggests that many businesses are either still unaware of the legislation or ill prepared for the change.
What you need to do?
If you are currently using 0845 or similar numbers for your customer complaint lines, you will be legally required to convert to either a geographical 01/02 number. Contact us and we will help you choose a telephone number that’s best for you. Our virtual phone numbers are easy to set up, have no long term contracts or sneaky extras and are very cost effective.
Contact SBC today!
Calls may be recorded for quality and training purposes.
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