Kieron Beattie (KBL) Landscapes Ltd – Case Study – SBC Limited

Fixed Line Services, Telephone System, Business Mobile, IP CCTV.

KBL & LIVING WALLS LOGO

Who are Kieron Beattie Landscaping Ltd?

Kieron Beattie (KBL) Landscapes Ltd was established in 1970 and since then has developed into the company of choice for a wide variety of customers including: local authorities, landscape architects and private clients.

Our mission is simple. We want to offer quality landscaping that surpasses expectations. At KBL we believe in our staff, we expect them to consistently achieve the highest standards, continuing to improve both our quality and reputation. We insist on safe working practices at all times as part of a considerate work environment for both our staff and customers.

From our Head Office at Motley Mill, Andover, Hampshire we provide soft and hard landscaping and also maintenance services. Our sister company Living Walls is based at Monxton Nurseries and provides a large range of high quality instant hedging, offering both supply and full installation.

Kieron Bettie Garden Photo - KBLEd Mills, Managing Director of Kieron Beattie Landscaping Ltd praised SBC by saying… “Southern Business Communications Ltd are our go to telecoms provider. Since our introduction two years ago we have installed multiple products and services from SBC. People are now working more efficiently right across the business. The move to Southern Business Communications has paid for itself in time saved, and money savings alone.” www.kieronbeattie.co.uk

The Voice, Data and CCTV Challenge

  • To control mobile phone costs while providing a more modern way of working.
  • To supply and install a high end, IPDVS surveillance system (CCTV) at new offices.
  • To improve fixed line connectivity at the new head office, and lower landline call costs.
  • To install a fully structured CAT6 network.
  • To provide a faster VPN connection from home-worker location.
  • To supply and install a telephone system to enhance customer experience and improve productivity.
Garden Image of Kierone Beattie Landscapes WorksMyrium Gosling of Kieron Beattie Landscapes continued… “SBC were able to manage the port process from O2, ensuring all numbers ported across with minimal downtime. SBC fully tested and configured all new handsets with email connectivity. The administration of the transfer was hassle free and completed to the timescale provided.” www.kieronbeattie.co.uk

The Voice, Data and CCTV Solution

Choosing SBC as a business telecoms partner has allowed Kieron Beattie Landscapes (KBL)to move to our new premises with the confidence that our new network, telephone system and CCTV solution and WiFi is implemented and provisioned to an extremely high standard, allowing the KBL team to focus on what we do best! The partnership we now have in place allows tasks to be completed promptly with confidence that each instruction has been completed to the letter.

Moving from O2 to Vodafone now provides KBL with a greater level of support and a more flexible price plan.The introduction of Vodafone Business Plus provides KBL with unlimited UK minutes, unlimited UK texts, and a 20GB shared mobile data allowance. In addition, KBL had a requirement to introduce smartphones across their working fleet but were concerned about controlling data usage. With Vodafone’s advance price plan, KBL now have the ability to set data warnings and get notified whenever their workers pass a threshold. When data usage has reached 80% of their initial monthly allowance, Vodafone sends KBL a text asking if they would like add more data into the Data Pool. When their data usage has reached 100% of the threshold limit, a text notification is sent to KBL and they can choose to bar data usage to a particular employee for the billing month.

New Panasonic KX-NS1000 telephone system with ongoing maintenance and technical support, fully loaded with applications and features, designed to reduce costs, increase productivity and improve customer satisfaction. KBL now relax safe in the knowledge of owning a cutting-edge business telephone system and that a reliable, long-established telecommunication company is looking after their business telecoms, ensuring they are not met with any unforeseen expenditure allowing KBL get on with doing what they do best – landscaping!

New Hikvision IPDVS CCTV Monitoring Solution. Implemented to provide an additional layer of security to prevent theft and criminal damage. Fully supported Hikvision IP cameras now provide KBL with unparalleled image quality which feature HD 1080p resolution and intelligent functions. At the core of the IPCCTV solution is a state-of-the-art NVR with features such as live viewing, video recording, motion sensors, email notifications, smart video playback and more. Providing the perfect security and surveillance solution.

Consolidation of fixed calls, telephone lines and broadband connectivity. Partnering with SBC helped KBL identify huge cost savings and obtain a better customer service experience. SBC provided a bespoke solution and worked with KBL to fully understand their expenditure and continue to monitor closely to ensure minimal spend. KBL can rely on SBC who have a fantastic fixed line provisioning team who are passionate and committed to delivering the most competitive prices without compromising service.

New Draytek 2860Ln Wireless Router + Vodafone 50GB 4G Mobile Broadband to provide an always-on backup solution. DrayTek routers provide a vast array of security and connectivity features, and have a secondary connection for an alternative (backup) Internet connection. With the Draytek 2860Ln router, KBL primary feed is fibre to the cabinet however, In the event of that failing, the Draytek 2860Ln router will automatically switch over to the Vodafone 4G mobile broadband connection. Once KBL fibre broadband is restored, the router again automatically switches back to that. Perfect business continuity!

Commercial Landscaping Services UK“To know I now have Vodafone 4G capability at home with the safety of a 50GB capped limit, allows me to work from home when required. The robustness of the network accompanied with the recommended hardware from SBC provides a complete home worker solution.” Ed Mills, Managing Director of Kieron Beattie Landscapes. www.kieronbeattie.co.uk

The Voice, Data and CCTV Benefits

Mobile users now have full mobile data flexibility. The new Vodafone Business Plus Value plan provides shared mobile data and 4G to all users.

UK International expenditure to Europe reduced with the addition of the Vodafone International Add On’s. There is a requirement at director level to be able to contact family in France. Having the flexibility to reduce the cost of this call type offers a financial saving.

The ability to provide mobile data thresholds have allowed smartphones to be rolled out to all users. Something the previous network could not provide. This in turn allows the end users to confidently work with the smartphone hardware provided. The top three benefits smartphones offer KBL are; smarter working, availability in the field, avoiding wasted journeys.

The Panasonic NS1000 system has provided integrated desktop capability, HD quality audio, call conference service and a future proof platform for growth. “SBC have installed an additional layer of security within the Panasonic NS1000 telephone system to avoid the increased threat of “phone hacking”. The introduction of the Voice Firewall adds an additional barrier of security against this threat”

The Hikvision IPDVS CCTV solution provides the management team with real time footage from internal and external cameras. The internal cameras monitor hardware and machinery. This includes specialist vehicles and advanced agricultural machinery. The external cameras have improved property perimeter security. In addition, the IP Dome Smart Tracking camera at the main access point has proved particularly valuable. “Our CCTV solution also provides real time access from remote devices. With the Hikvision IVMS application we can access the cameras via Apple iPhone, Apple iPad and a range of Samsung Galaxy handheld devices. Fast access when required when out of the office, providing additional peace mind”.

“SBC have also agreed to work with our IT provider HB-Technology. Enabling the seamless crossover of challenges imposed within the fast paced environment of IT and Telecoms. This extended partnership allows for faster resolution and organised task completion”

Business call charges, telephone lines and broadband services have now been consolidated with SBC. This has provided a reduction in administration time and huge savings.

KB Landscapes - Growing Image“The SBC Technical Support team provide us with important point to point service levels and resolution of all technical challenges. Support can range from adjustment to the telephone system calling groups, analysis of broadband connectivity throughput to CCTV camera adjustments. All tasks are carried out efficiently and to a prompt timescale” Myrium Gosling, Kieron Beattie Landscapes. www.kieronbeattie.co.uk

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