New COVID-19 NHS Emergency Helpline (119) for Coronavirus cases
Telecoms providers have been working tirelessly to create a new Covid-19 NHS emergency helpline number. Previously, to contact the NHS a 999 or 111 call would be made. In an attempt to help filter coronavirus related calls away from the standard helplines, it is believed that the new 119 number is being introduced for the sole purpose of COVID-19 cases, testing and swabbing.
The new 119 number is rumoured to be launched on some services as early as this week. However, it has been reported that some operators will have the 119 service ready for their customers at a later date.
Why do we need a new Covid-19 emergency helpline number?
By creating a new Covid-19 emergency helpline number this will alleviate pressure from the existing 111 line. The 111 line was originally introduced to take non-emergency calls, however, it has since been the recommended number to call when reporting a potential COVID-19 case. As the 111 number takes a wide variety of calls, the plan is to give Britain’s a specific telephone number to call when alerting health care workers to a potential coronavirus case. The introduction of a new line will aid in the separation of non-emergency and COVID-19 calls.
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