Telephone Systems Tailored to Your Business Needs 

Nowadays, it is more evident than ever that for businesses, personal contact with customers is a significant factor for success. The business telephone system is at the heart of all organisations, whether it is conveyed by VoIP, traditional telephony or by employing wireless DECT technology. Our phone systems, applications and solutions are suited to any industry, providing quality and reliability.

Hospitality Phone Systems

To deliver outstanding customer service in the hospitality sector, your staff need the support of effective and always-available communications technology with superior integration and functionality. Our telephone systems are perfectly equipped with all the necessary features to provide flexible communications, with maximum reliability and adaptability for any requirement. SBC supply and install phone systems with comprehensive system management, PC integration and the flexibility to provide mobile communications throughout your business meaning you’re able to work more efficiently than ever before and your customers enjoy an unrivalled experience.

Customer Service Phone Systems

We all would like to offer our customers the best service we possibly can, and while you might be the best today, what about tomorrow? Our phone systems offer service based solutions, which can be expanded to meet your customer needs now and well into the future. Need to add, call logging, call recording, computer telephone integration solutions? SBC have all the solutions you need to keep pace with easy set up of new devices and applications.

Estate Agent Phone Systems

We have provided many UK estate agents with phone systems including Martin & Co. Our existing estate agents understand that our powerful telephone systems features and solutions help make their company stand out from the competition. Our systems fully integrate with most CRM platforms giving estate agents advanced call handling functionality, features such as dialling contact phone numbers and answering incoming calls from the PC screen can provide a more efficient service to their clients. Thanks to our highly scalable phone systems, we can meet the requirements of any estate agent.

Five powerful features Estate Agents and customers love…

  • Call recording - Record and score telephone calls to improve company standards and customer care.
  • Call reporting - Gain visibility of your entire organisation’s telephone calls with interactive reports.
  • CRM Integration - Deliver more personalised service by integrating customer management software.
  • PC Integration - Boost call efficiency with intuitive point-and-click dialling from your PC screen.
  • On Hold Marketing - Provide a better service, inform your customers what your business has to offer.

Care Home and Healthcare Phone Systems

A telecommunication system in nursing facilities and residential care homes must have a high level of reliability to meet the requirements of staff and patients alike. Our communication solutions come with an exciting array of business intelligent features and applications specifically designed to enhance and simplify communications. Our specialised phone system features ensures your staff and your visitors are always given the reassuring, professional experience they expect of your establishment.

Care Home features at a glance

  • Efficient call handling and recording.
  • Unique telephone number service and a range of fixed or wireless devices.
  • Immediate access to staff working at home or on the road with just one number.
  • Integration with alarm information and reporting systems for the most appropriate response, day or night.
  • Call centre solutions for the smallest and biggest institutions.

Sales Phone Systems

When a lead comes in, you need to be sure that your sales teams can answer the call, wherever they are in the world. Our flexible phone systems provide sales organisation with the right tools for the job. Our phone systems can be enhanced with fully integrated voice mail, unified communications, mobile twinning and real-time presence information, helping to ensure that your sales staff gain a competitive edge and ensuring customer satisfaction. One feature that can help boost sales is call recording. You can use call recording to clarify misunderstandings, resolve disputes, raise standards and lead by example.By recording calls, you can perform simple spot checks at any time to hear for yourself exactly what your customers are experiencing on a daily basis.

Remote Working

Regardless of location, we are able to construct a phone system that offers remote office technology meaning you can talk to remote users, wherever they might be, without incurring telephone charges. Our very latest state-of-the-art phone system enables you to easily install phones in locations distant from your office, such as the homes of teleworkers. With a host of best-in-class features even mobile workers using mobile phones and soft phones are capable of being integrated with powerful routing options.

Why SBC

SBC phone systems and applications can be implemented into all vertical markets. Our business telephone systems are suitable for any industry sectors, including healthcare, sales, education, construction, financial, retail and administration. Accurate and enhanced routing options coupled with flexible integrations with computers make our telephone systems flexible. With powerful and adaptable features, we can provide you with everything you require to maintain contacts and manage current and prospective clients whether you are a Vet, Accountant, Doctor, Dentist, Care Home, Estate Agent, Legal or professional services or are in sales and marketing – we have the perfect solution!

If you’d like to find out more about how an SBC telephone system can give you and your staff the tools to tailor your communications to the individual needs of your business, please contact a member of the SBC sales team today – Tel: 01264 336644.

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Calls may be recorded for quality and training purposes.