SBC understand estate agencies need a reliable telephony system to ensure they hit their sales targets. In such a competitive industry calls need to be put through quickly in order to secure a sale. Reliable telephony is crucial in most sectors, however, in such a sales-driven sector this is even more important.
Estate agencies have multiple pressures to contend with on a daily basis, therefore the telephony system they use must be up to the challenge.
The process of buying, renting and selling property requires quick and clear communication. With buyers and tenants searching for properties, a missed call could mean a missed opportunity. Likewise, a seller not being able to make immediate contact may be lost to your competition, impact on your profit.
Large estate agencies that form part of a chain will rely on a central portal to control the call plans of all offices. Similarly, if multiple office locations are involved, the telephony system must allow clients to get through to the correct office quickly. This is a crucial requirement to stay ahead of the competition.
Call recording is essential in this sector as a misheard quote or fee could cause long delays in the buying process and directly impact profits.
Estate agents are often out-of-office at appointments and viewings, therefore they must be able to make and take calls whilst on the move. This flexibility means that estate agents are able to work as efficiently as possible to secure their sales.
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