SBC Horizon Value Added Features

Cloud Phone Systems for Business

Bring the power of SBC Horizon to your Windows desktop, laptop, Android or iOS device and access a range of value added features to ensure your colleagues and customers are always in contact.

Akixi Call Management & Reporting for SBC Horizon

SBC Horizon offers a number of key measurements through ts reporting section. However, there is a growing requirement for more in-depth call management reporting and wall board integration to help businesses gain a real-time understanding of calls. Through our partnership with Akixi, the leading hosted call-management service provider, you can now get a data feed for your SBC Horizon service, which will let you export the statistics you need to help manage your business.

Akixi delivers the complete contact centre tool allowing you to successfully manage your staff, campaigns and resources efficiently and effectively. Akixi call management monitors automatic call distribution and do-not-disturb activity. It allows you to effectively measure your agents statuses, activities and performances. This tool measures factors such as time on duty, multiple call queues and not available states. This is the perfect tool to help your organisation deliver outstanding customer service. Both ACD agents and the desktop wallboard are available in this product level.*

Akixi Call Management • No server required on site
• Real-time call statistics

• Accessible from any internet-enabled device.
• Push reporting and alarms
• Cradle-to-grave reporting
• Highlight suspicious call activity or unauthorised calling
• Abandoned call recovery – Missed a call?
• Activity and extension activity monitoring.
• Extension BLF – Presence*
• ACD/DND Activity Log*
• ACD Agent BLF*
• ACD & Presence require additional subscriptions*. 

Akixi Call Management Wallboards for SBC Horizon

The desktop wallboard can be customised to suit your company’s specific needs. It offers a display of real time call statistics in large individually configurable tiles where each statistic can have a specifically configured alarm. The desktop wallboard offers you a fantastic overview of your business’s performance. The desktop wallboard is compatible with SBC Horizon and Panasonic PBX telephone systems.

Call Management & Reporting for SBC Horizon• Real Time Reporting
• Alarms
• Historical Reporting
• Scheduling
• No software to buy or maintain
• Multi Site reporting as standard
• Works on Mac, P.C, Linux & Mobile devices
• ACD Statistics*
• DND Statistics
• Not Available Codes*
• ACD Group Analytics*
• ACD call statistics require ACD agent subscriptions*

SBC Horizon CRM Integrator

Unleash even more of Horizon’s capabilities across your desktop with SBC Horizon Integrator. Horizon Integrator is a powerful piece of software that gives you control of your Horizon service from your desktop without having to log in to your Horizon Portal. It also provides interaction with key programs such as Microsoft Outlook® and Skype for Business®. Our CRM Integrator can be added to enable easy integration with your CRM program, in addition to the full set of features Horizon Integrator offers.

Integrator CRM takes the Integrator software a step further. Compatible with over 20 of the top CRM packages including Salesforce, Sage, ACT! and Microsoft Dynamics, Integrator CRM helps users to be even more efficient and productive by providing quick access to contacts and the ability to dial directly from your CRM system.

• Presence and Availability
• Click to Dial
• Outlook, ACT & Sage Integration
• Contact Screen Popping
• Directory Integration
• Lync Integration
• Call History
• Application Dialling
• Internet Dialling
• Instant Messaging
• Call Transfer
• Integration with Skype for Business®

SBC Horizon Desktop Client

Bring the power of SBC Horizon to your Windows desktop or laptop, and access a range features to ensure your colleagues and customers are always in contact.

The SBC Horizon Desktop Client lets you connect your office phone to your preferred business device, such as a laptop or PC. It works seamlessly with the SBC Horizon service to ensure that you can control your user account and handle calls efficiently, wherever you are. The SBC Horizon Desktop Client provides a new way to interact with SBC Horizon and using existing devices you can reduce the cost of entry to a hosted solution, as well as minimising telephony costs incurred whilst on the move or in different locations. New features such as Presence and Instant Messaging add to the core SBC Horizon services and provide an informed way of communicating with your colleagues, as well as giving you a new route to gain immediate responses when it might not be convenient to speak on the telephone. 

SBC Horizon Desktop Client• Reduce the cost of an IP hosted service by using the desktop client as a softphone and simply adding a headset.

• Reduce telephony costs when on the move or in temporary locations such as hotels, restaurants and customer premises.
• Monitor your favourite contacts’ Presence status to check their availability to take calls or to communicate with you.
• Send an Instant Message to get an immediate response from a colleague when their Presence status tells you it might not be convenient for them to take a voice call..
• Directly control your user account to implement Call Forwarding, Do Not Disturb or other call features.

SBC Horizon Mobile Phone Client

The Android and iOS Apps enable users to make and receive calls on a mobile device, as well as providing access to key settings for their service. It provides all the same functionality as the desktop client above, with the exception of Click to Dial and Group Chat. This is an ideal bolt-on for users who often work remotely or who are regularly on the move with access to WiFi (e.g. in hotels).

• Uses WiFi, 4G or 3G
• Instant Messaging
• Presence
• Call Settings & Control
• Android / Apple iOS
• Management of your existing Horizon account
• Contacts
• Dial pad
• History
• Call forward
• Hide number
• Twinning

For more info on SBC Horizon – Contact SBC today!

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