Bridge the gap between your telephone system
Most businesses now heavily rely on computer telephone integration, also referred to as “CTI”, this technology allows interactions on a telephone and a computer to be integrated or coordinated. As contact channels have expanded from voice to include email, web, and fax, Panasonic telephone systems now include click to dial PC integration. Some of the many computer telephone integration functions include: Call information display, caller’s number, callers name, number dialled, screen population on answer, call answer, hang up, hold.
Using our highly intuitive computer telephone integration solution that blends easy point and click telephony together with presence, availability, CRM integration, visual voice messaging and a variety of collaboration tools will simplify and enhance real-time communications for your business.
Computer telephone integration Key features include: | |||
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Call History ReportsIncrease staff productivity with CRM integration
With CRM for Panasonic, every employee’s productivity can be increased. For instance, your caller’s phone number and other relevant data can be shown on screen before the call is answered. Telephone numbers for contacts can also be searched and dialled directly from within your CRM application.
Common elements of integration include: | |||
The list below provides some of the many supported popular integrations that can be easily installed and configured with your Panasonic telephone system.
Some of the many standard CRM applications: | |||
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