CRM Computer Telephone Integration

Bridge the gap between your telephone system

computer telephone integration

Most businesses now heavily rely on computer telephone integration, also referred to as “CTI”, this technology allows interactions on a telephone and a computer to be integrated or coordinated. As contact channels have expanded from voice to include email, web, and fax, Panasonic telephone systems now include click to dial PC integration. Some of the many computer telephone integration functions include: Call information display, caller’s number, callers name, number dialled, screen population on answer, call answer, hang up, hold.

Using our highly intuitive computer telephone integration solution that blends easy point and click telephony together with presence, availability, CRM integration, visual voice messaging and a variety of collaboration tools will simplify and enhance real-time communications for your business.

Computer telephone integration Key features include:

  • Call History Reports
  • Point and Click Call Control
  • Presence Functionality
  • Call Park / Park Retrieve
  • Click to Dial
  • Contact Search by Group
  • Automatic Presence Change
  • Instant Messaging (Chat)
  • Integration with Outlook®
  • Fast & Efficient Call Handling
  • Call History, Calls Made, Calls Missed
  • Incoming Call Popup
  • CRM Integration

Increase staff productivity with CRM integration

With CRM for Panasonic, every employee’s productivity can be increased. For instance, your caller’s phone number and other relevant data can be shown on screen before the call is answered. Telephone numbers for contacts can also be searched and dialled directly from within your CRM application.

Common elements of integration include:

Caller Preview
Displays the caller’s name in the Preview or Phone window when a match against it
is found in the integrated application(s).
Contact Popping
Click the application’s icon in the Phone or Preview window and the caller’s contact record is displayed directly in the source application. 
Contact Searching
Enables you to concurrently search many supported CRMs plus the built-in Shared Address Book and to click to dial from the results.
Click to dial
Makes it possible to dial directly from the application. The exact method varies between applications. The list below provides more details (including the required license type) of our currently supported popular integrations that can be installed and easily configured by the end-user.
Contact Popping
Click the application’s icon in the Phone or Preview window and the caller’s contact record is displayed directly in the source application.

The list below provides some of the many supported popular integrations that can be easily installed and configured with your Panasonic telephone system.

Some of the many standard CRM applications:

  • Social Networking
  • ACT!
  • ConnectWise
  • GoldMine
  • Google Contacts
  • Google Places
  • Lotus Notes
  • Maximizer
  • Microsoft Access
  • Microsoft Dynamics
  • Microsoft Outlook
  • NetSuite
  • Sage CRM
  • Salesforce
  • SalesLogix
  • SugarCRM
  • SuperOffice
  • vTiger
  • Zoho

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