|One-Look Networking. One-look Networking is a system where a single PBX communications server works and provides PBX features even though two or more PBXs are networked.
Reliable Backup System to Survive System Failures. With One-look Networking, the telephone system can continue to operate even in the event of a failover due to system trouble with the master site.
Remote Office Telephone Extension. Built-in Media Relay Gateway enables installation of VoIP phones in locations distant from the office, such as the homes of teleworkers.
PC Communications Assistant. Communication Assistant is a highly intuitive PC-based application suite with a variety of collaboration tools. Point-and-click telephony, presence and availability information, MS Outlook integration, visual voice messaging, and much more.
Built-in Telephone System Voice Mail. Built-in voice mail can handle incoming calls, record messages and conversations, and manage mailboxes all from a mobile phone.
Automatic Voice Guidance for Inbound Callers. Callers can recognise their position in the queue through voice guidance. Since the caller knows their status, they can decide whether to stay in the queue or leave a message and hang up, according to the situation.
Voice Mail to E-mail Integration. SBC telephone systems can send an e-mail to notify you when you have new voice messages. Voice messages can also be received as attachment files.
Monitoring the Waiting Status of Callers. Call centre supervisors can monitor the live status of callers, such as how many people are waiting in the queue and for how long. The supervisor can also monitor the status of each agent and groups, to improve their call centre.
Call History & Logging Reports. Call centre supervisors can specify a range of dates and times to be provided with a variety of reports. Data for up to 600,000 calls can be stored. The report is based on the agents or groups that have been monitored.
Wireless Multi-Cell DECT Cordless System. The Multi-Cell DECT Cordless Telephone System lets you carry on your telephone conversation over lightweight, wireless cordless phone while you are away from your desk or moving around an office, factory, warehouse, or large facility.