Technical Support Engineer Hampshire – SBC Careers

November 25, 2021

Technical Support Engineer Andover Hampshire – SBC Careers

If you are looking to become a telecoms Technical Support Engineer, then we might just have the position for you. We have a new opening here at Southern Business Communications within our technical support team.

Southern Business Communications Ltd has been established since 1990. We have been dedicated to helping customers for over 30 years, retaining many clients for much of that time. We are now looking for a Technical Support Engineer to join our busy & friendly team.

Here at SBC, we provide businesses with a complete communication and connectivity service. This means we supply and support customers with PBX and Cloud telephone systems, Wi-Fi networks, Broadband solutions, CCTV systems and Mobile device solutions. Customer retention and after-sales care is important to us and our team of Technical Support Engineers are integral to fulfilling this within our business. This is evident through our positive reviews praising our service and team for their hard work and dedication.

As a Technical Support Engineer with SBC, you will receive a competitive basic salary from £18,000 to £21,000 per annum depending on experience. You will enjoy a relaxed working environment in our new purpose-built offices, which include a staff recreational area (Table tennis, pool, darts & chill out zone). Employee recognition is important to us and we pride ourselves on celebrating our growing team. You will benefit from comprehensive training, ongoing coaching, plus additional holiday accrual for each year you are with us!

As a company, we will encourage you to broaden your knowledge base, learn new skills and progress within the organisation. This role would suit someone with previous experience in telephone support within a technical or communications background, but all candidates considered.

The Technical Support Engineer role will include:

  • Answering inbound support calls in order to fix or maintain the customers services
  • Fault finding on the following products (PBX and Cloud telephone systems, Wi-Fi networks, Broadband, CCTV and Mobile device solutions)
  • Fault resolution on the following products (PBX and Cloud telephone systems, Wi-Fi networks, Broadband, CCTV and Mobile device solutions)
  • Creating and Reviewing tickets on our support CRM system
  • Liaising with customers to help resolve their technical requirements
  • Making required changes to customers live systems and programming
  • Providing updates to customers via email and phone calls with ongoing tech support cases
  • Completing work to a service level agreement standard
  • Liaising with current suppliers and dedicated partners
  • Updating customer CRM records
  • Always giving the best support to our customers

The Technical Support Engineer will need the following skills and experience:

  • Dedication to first-class customer service
  • Effective communication skills with staff and customers
  • A confident and flexible working attitude
  • Technically minded with the capacity for problem-solving
  • Willingness & ability to learn
  • A polite & professional demeanour

The Technical Support Engineer will receive:

  • A competitive salary from £18,000 to £21,000 depending on experience
  • Thorough and in-depth training
  • A great working environment in our new purpose-built spacious offices
  • Dedicated free parking space
  • Branded workwear provided, casual clothing in the office.
  • Group activities and team events
  • Recognition for your hard work
  • Free tea and coffee
  • Birthday & work anniversary celebrations
  • 20 days holiday accrual for each year up to 25 days plus all bank holidays

To apply for this position email us at careers@sbclimited.co.uk with your CV.

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