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Why rely on luck alone?

The fact is that for any organisation – large or small, continuity and disaster recovery is now critical for any business with a telephone system. Any system failure of any level can be catastrophic and detrimental to business. Apart from the exhaustive costs of telephone system hardware and repairs, the profitability of your business and your business image could be affected. In order for your business to have full peace of mind, our hardware and support contract is designed to ensure your communications are never impacted should something untoward occur.

With an SBC telephone system maintenance contract you can telephone or email us and will we respond immediately between the hours of 9.00am to 5.00pm Monday to Friday (except Bank Holidays). In 70% of cases we can resolve faults remotely but if not we can advise on temporary steps to get you back in business until an engineer arrives on site. We only supply fully trained and accredited Panasonic telephone engineers, responding to calls for service within 4 working hours for major failures and 16 working hours for minor.

Our maintenance and technical support provides:

Replacement or repair of all parts and free labour (except in instances of physical damage)
Free technical support via telephone and email, Monday to Friday 9.00am to 5.00pm (except Bank Holidays)
Onsite Maintenance and servicing at a convenient time to suit your company
All Panasonic systems, associated cards and handsets held in stock to replace faulty equipment. We do not hire any maintenance stock to non-contracted customers
Free updates and free downloads of any new firmware/software versions that are released
Regular database back ups and equipment audits
Replacement handsets or cords
70% of faults fixed remotely
Personal Account Manager
Online fault reporting
NO call out charge
Software Support